shipping policy

United States

4-8 business days ($2.47) Free over $70

Rest of World

5-14 business days ($4.87) Free over $70

when will my order ship?

Orders are processed within 24-48 hours, followed by the shipping times you see above.

tracking my order

Once your order is processed, you will receive a tracking number via email within 24-48 hours. If you do not receive an email or if your code does not work, you can use your 4-digit order number and email to track your order here

incorrect address

PLEASE make sure you have correctly inputted your address. If your input your address incorrectly and your order has not shipped, we can alter your order. Unfortunately, if you wait until after your order has shipped, we cannot cancel orders in transit.

need help?

If your order tracking hasn't been updated in a while, it is usually due to a shipping company error, and will more than likely be delivered within the time slots given above. Either way, don't hesitate to contact us at support@primek9.com.